Our Guarantee of Services: 1. All products purchased from Laser Works Unlimited are guaranteed against defects in materials or workmanship. If anything sold is defective or is not made to the approved engraving specifications, you may return the item (in new condition) and we will fully replace the item free of charge. Every item is inspected prior to shipping. Laser Works Unlimited is dedicated to customer service and satisfaction! Laser Works Unlimited reserves the right to refuse work that is determined unsuitable or to be in bad taste and further reserves the right to refuse any engraving project for any reason, without explanation. 2. Conditions on completed laser engraved selections:Laser Works Unlimited guarantees to complete every engraving per the customer’s pre-approved proof and specifications. Each engraving is processed by trained experienced personnel, using the best methods to produce the best possible results. Our proof approval ensures that we get every engraving right! All engraved selections made to order cannot be restocked. Engraved items that are completed to the customers approved proof and specifications will not receive a refund or exchange. Changes or modifications to an order after the order has been completed is not permitted. Laser Works Unlimited may require proof of any errors or defects. It is not possible for Laser Works Unlimited to predict or warranty personal preference for items engraved per the customers approved proof and specifications. Laser Works Unlimited cannot ensure that engraving results will meet the customer’s expectations. This especially applies to engraved photographs because there are so many factors involved with engraving photos. These factors involve a multitude of possible characteristics that we at Laser Works Unlimited have very little to no control over. The customer assumes full responsibility for the accuracy of their their submitted information, to read the associated information pertaining to their engraving order and to ensure that the content provided to Laser Woks Unlimited is correct when placing the order and submitting the final approval of the proof. 3. All engravable photo stock items include the image processing, setup and engraving of one picture and any capable text in the price posted. We do not charge for extra letters / characters or lines of text! So you can add your picture and say what ever you want with your personalized engraving without the complication of detailed per character or per line calculation cost. Some items may include extra engraving options for an additional cost. For collage engravings that involve more than one image processing, there is a $15.00 charge for each additional image to be processed. Digital graphics should be equal in print size as the engraving. We will look at your picture to determine if meets requirements. If we determine that it does not meet the requirements we will notify you. If the image needs a simple fix we may do it free of charge. If the image will require extensive processing, graphics work starts at $20.00 and up depending the time required to accomplish the work. We will provide you with an estimate before work begins. 4. Your privacy is very important to us. We do not sell, trade, or otherwise distribute your personal information for any purpose, ever. 5. Fast Service... Most orders with laser engraving are completed and shipped within 7 to 10 business days of proof approval!!! 6.Payment Options and Process: Note: The entire Order Confirmation & Proof process may add a couple days to the process before your order can be processed. All orders are scheduled into production in the order that we receive proof confirmations approvals and will not be determined by when orders are placed. 8.Shipping:Our preferred shipper is the US Mail Services, they have proven to be the most reliable shipper over and above all other shippers that we have used! 9. Laser Engraving / Cutting Capabilities:(Technical applications are as follows) 10. Copyrights & Trademarks: 11. Items Mailed to us: 12. Pricing and Posted Information: THANK YOU FOR DOING BUSINESS WITH LASER WORKS UNLIMTED! |